Delivery Terms & Conditions
Areas of Delivery
The good news is that we deliver to your door anywhere within South Africa! We pride ourselves on our door-to-door delivery applicable to all of our nine provinces within South Africa. Livecopper deliver outside of South Africa to the following neighboring countries only: Swaziland, Botswana, Lesotho and Namibia. An additional surcharge will be applicable. For all SADC shipments please contact us directly.
We are able to ship internationally with prior arrangement.
If you need your order quicker than our standard delivery service then an Express Delivery Service can be specially arranged for your order. Additional surcharge for this service will be applicable and insurance will be an optional extra. By using Express delivery, you will forfeit our Free Delivery Service.
How payment affects my delivery
If you're paying by credit or debit card and your order reaches us before 16h00, your purchase will be packaged and dispatched on the same day (unless it's a weekend or a public holiday) and providing the product is from our stocked ranges. For EFTs and bank transfers we need to check your funds have cleared in our bank account before we dispatch your order. This will be done as fast as possible but you can speed the process up by sending us your proof of payment.
Delivery to main centers within South Africa is free for orders over R350 and under 20kg. Outlying areas attract a R90 delivery fee, irrespective of value. Delivery to Swaziland, Lesotho, Botswana, or Namibia will carry delivery charges. Please contact us prior to placing your order to discuss these charges. Should an order exceed 20kg, we reserve the right to increase the shipping cost accordingly.
When should you expect your delivery
Delivery times vary based on 2 key factors: Where you choose to have your order delivered too, together with the product availability based on your selection. Availability of a product is indicated on the product page. Most of our products will get delivered right to your door between 2 - 7 working days. If this is not the case we will try our best to indicate this on the product page. By default we dispatch / ship your order complete, based on the product with the longest lead-time. Please contact us should you wish to receive part shipment.
How can I track my order?
To track your order(s), please click here to be taken to the Triton Express Track and Trace form, where you simply enter the waybill number we provide you and you'll be able to track where your order is. Please note that it may take a few hours for your tracking number to be updated on their website.
Do you ship internationally?
We do! Please contact our sales team through live chat or click here to be taken to the exports page where you can fill out a contact form and we will get right back to you.