Delivery Terms & Conditions
WHEN SHOULD YOU EXPECT YOUR DELIVERY
Delivery times vary from 1-7 business days depending on your location. Please refer to the product landing page for details as this varies for different products. By default we ship your order as complete, meaning that if you ordered more then one product delivery will take place according to the product with the longest lead time. Please contact us should you wish to receive a part shipment.
AREAS OF DELIVERY
The good news is that we deliver to your door anywhere within South Africa. We pride ourselves on our door-to-door delivery applicable to all of our nine provinces. Livecopper also deliver outside of South Africa to the following neighboring countries only: Swaziland, Botswana, Lesotho and Namibia. An additional surcharge will be applicable. For all SADC shipments please contact us directly.
If you need your order quicker than our standard delivery service then an Express Delivery Service can be specially arranged for your order. Additional surcharge for this service will be applicable and insurance will be an optional extra. By using Express delivery, you will forfeit our Free Delivery Service.
HOW PAYMENT AFFECTS MY DELIVERY
If you're paying by credit or debit card and your order reaches us before 16h00, your purchase will be packaged and dispatched on the same day (unless it's a weekend or a public holiday) and providing the product is from our stocked ranges. For EFTs and bank transfers we need to check your funds have cleared in our bank account before we dispatch your order. This will be done as fast as possible but you can speed the process up by sending us your proof of payment.
Delivery to an address within South Africa qualify for free delivery if the order value us over R500. Delivery to Swaziland, Lesotho, Botswana, or Namibia will carry delivery charges. Please contact us prior to placing your order to discuss these charges.
HOW CAN I TRACK MY ORDER?
If you have your tracking/waybill number on hand, please click here to be taken to the Triton Express Track and Trace form, alternatively copy paste this link into your browser http://www.triton-in-touch.co.za/TrackAndTrace.aspx where you can then enter the waybill number. Tracking information becomes available from 6pm on the day that your orders was dispatched. If you do not have a tracking number please contact us to assist you with an uppdate on your delivery.
DO YOU SHIP INTERNATIONALLY?
Yes we do! Please contact our sales team via the Live chat function on the bottom right hand side of your screen or telephonically on 010 593 4546 or via WhatsApp 082 262 7317.